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- Setup django-helpdesk to create tickets based on support emails from customers.
- Use the existing licence service django instance? https://django-helpdesk.readthedocs.io/en/v1.5.0/install.html
- Setup email integration: cron job that checks [email protected] and creates tickets based on support emails from customers https://django-helpdesk.readthedocs.io/en/v1.5.0/configuration.html
- Setup auto-reply message to new tickets
- Send message to private support channel on element on new ticket https://django-helpdesk.readthedocs.io/en/v1.5.0/webhooks.html#registering-webhooks-to-be-notified-of-helpesk-events
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