Complaint Management System (CMS)

Overview

The Complaint Management System (CMS) is a comprehensive full-stack web application designed to streamline and manage the complaint handling process. Featuring role-based access control, the CMS ensures secure and efficient management of complaints, providing users with tailored experiences based on their roles.

Key Features

• Role-Based Access Control: Assigns specific roles such as Admin, Support Staff, and End Users with appropriate permissions.
• Modern User Interface: Built with React.js and styled using Tailwind CSS for a responsive and intuitive design.
• Flexible Data Management: Uses MongoDB for scalable and efficient data storage and retrieval.
• Robust Backend Services: Developed with Node.js and Express.js for a scalable and reliable server-side application.
• Detailed Reporting: Provides comprehensive reports and analytics on complaints, resolutions, and system performance.

Technology Stack

• React.js: For creating a dynamic and interactive front-end user interface.
• Tailwind CSS: For utility-first CSS styling and a consistent modern look.
• MongoDB: For flexible and scalable NoSQL database management.
• Node.js: Server-side runtime environment for building scalable applications.
• Express.js: Server-side framework for creating robust APIs and handling application logic.

Installation

To get started with the CMS, follow these steps:

1. Clone the Repository: Clone the repository to your local machine using the following command:

   git clone https://github.com/yourusername/complaint-management-system.git

   Navigate into the cloned repository directory:

   cd complaint-management-system

2. Install Dependencies:

   • For the backend, navigate to the backend directory and install the required dependencies:

     cd backend
     npm install

   • For the frontend, navigate to the frontend directory and install the required dependencies:

     cd ../frontend
     npm install

     https://github.com/GauravKesh/Conciliation-Backend

3. Configure Environment Variables:

   • For the backend, navigate to the backend directory and create a .env file with the following content:

     MONGO_URI=your_mongodb_connection_string
     JWT_SECRET=your_jwt_secret
     

     Replace your_mongodb_connection_string and your_jwt_secret with your actual MongoDB connection string and JWT secret.

   • For the frontend, navigate to the frontend directory and create a .env file with the following content if needed:

     REACT_APP_API_URL=http://localhost:5000
     

     Adjust REACT_APP_API_URL to match your backend API URL if necessary.

4. Run the Application:

   • Start the backend server by navigating to the backend directory and running:

     cd ../backend
     npm start

   • Start the frontend application by navigating to the frontend directory and running:

     cd ../frontend
     npm start

5. Access the Application: Open your browser and navigate to http://localhost:3000 to access the CMS. Ensure both the backend and frontend servers are running for the application to function correctly.