Ticketing System

A modern full-stack Ticketing System built using:

• ⚙️ Backend: Hono + Bun + Inngest (Agentic AI) + MongoDB
• 🖥️ Frontend: React + Vite

This project allows users to submit support tickets and agents/admins to manage and resolve them. Enhanced with Inngest AI, it helps automate replies, categorize tickets, and generate summaries.

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Project Structure

ticketing-system/
├── client/        # Frontend (React + Vite)
└── server/        # Backend (Hono + Bun + Inngest + MongoDB)

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Features

Core Features

• Ticket creation, update, and deletion
• User authentication and session handling
• Role-based access control: User / Agent / Admin
• Ticket status: Open, In Progress, Resolved
• Real-time updates and management

Inngest AI Features

• Auto-categorize new tickets
• Suggest smart replies for agents
• Summarize ticket conversations

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Tech Stack

Layer	Stack
Frontend	React, Vite, JavaScript
Backend	Hono (Bun), MongoDB
AI Layer	Inngest Agentic Workflows
Database	MongoDB Atlas or local MongoDB

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Getting Started

Prerequisites

• Bun
• Node.js
• MongoDB
• Inngest account

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🧪 Local Development Setup

Clone the repository

git clone https://github.com/anmol420/TicketSystem.git
cd ticketing-system

Backend Setup (Bun + Hono)

cd server
bun install
cp .env.example .env
# Edit .env with your MongoDB and Inngest keys
bun run dev

Frontend Setup (React + Vite)

cd ../client
npm install
npm run dev

Then open your browser at: http://localhost:5173

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Environment Variables

Create a .env file inside the server/ directory and follow the template in .env.example:

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API Endpoints

Method	Endpoint	Description
POST	/api/tickets	Create a new ticket
GET	/api/tickets	Get all tickets
GET	/api/tickets/:id	Get ticket by ID

Inngest workflows are triggered on ticket events like creation and messages.