App not detecting biometrics configuration and not enabling biometrics

[knguyenBC]

Description of problem

App not detecting biometrics configuration and not enabling biometrics.

Expected behavior

• If biometrics (touch id or face id) is configured on their phone, the wallet should allow for the enabling of biometrics, prompting them to use their biometrics to enable it.
• OS app settings should display the option to enable face id/touch id

Steps to reproduce

• Install BC Wallet
• Open up fresh install and go through onboarding and set up biometrics configuration
• Tap on the biometrics toggle to enable
• Message appears that "Biometrics is not enabled" (which is untrue as their device is configured with touch ID)
• Tapping settings open up the app device settings where the configuration to enable biometrics is not available.

Screenshots and/or log output

Environment

• Occurs on Android
• Occurs on iOS

Build #: 1.0.24

Android Device Model:

iOS Device Model:

• iPhone SE 2, iOS 18.4.1
• iPhone SE, iOS 18.5
• iPad Air 2, iOS 15.8.4

Workaround: Can skip and continue to only unlock the app via PIN.

Severity

• High
• Medium
• Low

[jleach]

@knguyenBC Able to message them and get the OS version? I'm curious if something change with the OS or our package. We haven't updated that code in forever.

[al-rosenthal]

As discussed

• biometrics screens should be hidden if biometrics is not available
• a loki log should be sent so we can track when a device without biometrics support is used

[knguyenBC]

As discussed

• biometrics screens should be hidden if biometrics is not available
• a loki log should be sent so we can track when a device without biometrics support is used

And just to clarify:

If biometrics IS NOT configurable on their device
When navigating through onboarding
Then the biometrics screen does NOT appear

If biometrics IS configurable but is not configured on their device
When navigating through onboarding
Then the biometrics screen DOES appear