Self Hosted Email Setup Issue

[Bhautik20010706]

I am currently facing an issue while configuring the SMTP email settings on my local DocuSeal setup. I have provided the necessary SMTP details, but I am encountering a timeout error:

Error Message:
Net::ReadTimeout with #TCPSocket:(closed)
Configuration Details:

Host: mail.diversityinsights.co
Port: 465
Username: info@diversityinsights.co
Authentication: Plain
SMTP Security: Auto
Despite using the correct credentials and settings, the connection is timing out. Could you please assist me in troubleshooting this issue? Some key questions I have:

Is there a firewall or network restriction blocking SMTP traffic on port 465?
Should I try using TLS (port 587) or SSL (port 465) explicitly instead of Auto?
Do I need to whitelist my local system’s IP for SMTP access?
Are there any additional SMTP logs that I can check for debugging?
Your guidance would be greatly appreciated. Please let me know if you need any further details. #

[sanchez-angel]

i was facing this issue until i removed special characters "^%" from the password, and specified SSL.

[Giuseppe-Sciarra]

i'm currently having the same issue, but my provider need to have a special character : . _ @ in the password, so i hope a fix for this