Open
Description
Is it an issue related to Adaptive Cards?
No
Is this an accessibility issue?
No
What version of Web Chat are you using?
Latest production
Which distribution are you using Web Chat from?
Bundle (webchat.js)
Which hosting environment does this issue primarily affect?
Web apps
Which browsers and platforms do the issue happened?
No response
Which area does this issue affect?
Notification
Which theme pack does this issue affect?
I did not test it on other theme packs
What is the public URL for the website?
No response
Please describe the bug
Hi,
We are using the SDK to escalate to the live agent from Copilot studio to D365 Customer agent. When the agent ends the conversation, A message is displayed "customer left chat" and I am not sure where this is coming from. Checked D365 Automated messages and copilot studio but was not able to find the real issue.
Thanks,
NB
Do you see any errors in console log?
How to reproduce the issue?
Connect with D365 live agent and once agent ends the conversation.
What do you expect?
Ways to remove the automated message "customer left conversation"
What actually happened?
Mentioned above
Do you have any screenshots or recordings to repro the issue?
No response
Adaptive Card JSON
Additional context
No response