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Update Add Destinations doc #2531

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Merged
merged 3 commits into from
Mar 1, 2022
Merged

Update Add Destinations doc #2531

merged 3 commits into from
Mar 1, 2022

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tobiordobi
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Proposed changes

Update docs to state that we do not support connecting multiple sources to the same instance of a destination.

Merge timing

  • ASAP once approved

@tobiordobi tobiordobi requested a review from a team as a code owner February 23, 2022 17:07
@tobiordobi tobiordobi requested review from forstisabella and removed request for a team February 23, 2022 17:07

### Connect multiple sources to one instance of a destination

It is not possible to connect more than one source to the same instance of a destination. However, you can create another instance of the same destination for the other sources, and click **Copy Settings From Other Destination** to save yourself time entering the settings values again.
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Hi @tawe-segment, I had a quick question about what this means: if I had two of the same sources, I wouldn't be able to send them to the same instance of a destination?

For example, if I had two sources, JS code on Site A and JS code on Site B, I wouldn't be able to send events from both Site A & Site B to one Hubspot instance, but could create a second Hubspot instance and send site A to one Hubspot instance and site B to the other instance?

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@forstisabella - correct, if you create two separate website sources, each with different writekeys, you cannot point them both to the same instance of a destination without having to create that destination twice for each individually.

So for your example with two sources:
Site A - writekey: 123
Site B - writekey 789

You will have to create 2 HubSpot instances, one connected to the Site A source and another to the Site B source = 2 instances of HubSpot.

And that will look something like this on the Destinations UI even though they are all sending data to the same HubSpot ID:
image

Co-authored-by: forstisabella <[email protected]>
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Looks great!

@forstisabella forstisabella merged commit 6e2397a into develop Mar 1, 2022
@forstisabella forstisabella deleted the tawe-segment-patch-1 branch March 1, 2022 13:16
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github-actions bot commented Mar 1, 2022

Thank you for your contribution! Your pull request is merged, but may take a day or two to appear on the site.

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2 participants